Don is a senior vice president at Hayes Management Consulting. With more than 30 years of experience, he has worked with all types of healthcare provider organizations in various capacities, including strategic planning, IT consulting, revenue cycle optimization and overall operations improvement.
Don was formerly a partner at PricewaterhouseCoopers where he led the physician business services practice. Don also serves on the faculty of the Harvard School of Public Health where he teaches healthcare IT, and served as executive director of the Electronic Health Record of Rhode Island, a 501 C-3 organization which successfully implemented a statewide EHR. He has written multiple articles for publication and has been a speaker at both national and regional meetings for the AHA, MGMA, AMA and multiple provider organizations.