Pierce Story is the co-Founder and Director of Concept Development for Capacity Strategies, Inc., a firm dedicated to the optimization of our “Capacity to Care” in hospitals, departments, and communities. His unique expertise lies in “Dynamic Care Capacity Management”, a concept he has developed over the past decade; as well as process, systems, and resource utilization optimization; and the application of systems dynamics and process simulation.
During his 20+-year healthcare career, Pierce has developed several innovative care and business models to improve health system operations and promote population health outcomes. He has also worked in departmental and hospital-wide performance and capacity optimization as well as new facility construction planning throughout the care continuum, including work in Emergency Departments, Surgical Services, inpatient units, and community-based health clinics.
Pierce has written and lectured extensively on capacity and system optimization, advocating for dynamic, healthcare-specific analytical, quality, and performance improvement tools and methodologies that add to the traditional methodologies such as Lean. His most recent books, Developing a Poly-Chronic Care Network and Dynamic Capacity Management for Healthcare, detail innovative approaches to the optimization of the “Capacity to Care” throughout both hospitals and communities. Other publications include numerous articles on the use of discrete-event simulation in healthcare and a co-edited book, Management Engineering for Effective Delivery.
Pierce received his Masters Degree in Health Policy and Management from the Edwin Muskie School of Public Policy in Portland, Maine, and is trained in both Six Sigma and Lean methodologies. He is on the Leadership Council of the American Society for Quality’s Healthcare Division, and is a Diplomate, Past President and former Board Member of the Society for Health Systems, a volunteer organization of over 900 healthcare performance optimization specialists and management engineers.
Pierce lives with his beloved wife in East Lake, GA, where he enjoys landscaping, riding his vintage Harley-Davidson, and volunteering at his church.