How to Eliminate the Pain of Change in Health IT

Pain of Change in Health IT

Per John Kenneth Galbraith

“In the choice between changing one’s mind and proving there's no need to do so, most people get busy on the proof.”

As IT people who bring new strategies and technology to organizations, you’re at the very pointy end of the spear of change and change management.


Not Everyone Embraces Change

You embrace change and change management. You immediately see the value and want to push it through. Because you are a strategic thinker, you wonder: What is the matter with everyone else? Why is it so darned painful to get organizations to accept change? Especially when the change includes some great new technology and processes to make our jobs easier?

My flippant answer is it is because organizations are comprised of people. And people generally do not like change. Remember that most people are doing the best that they can and they’ve been doing this work without this new technology for many years. They may not accept that the new process or technology you’re offering will make their work easier or better.


Push Past the Pain with Change Management

So what are three things to keep in mind when helping people adapt to change?

  1. Don’t assume that all you have to do is tell someone the benefits of a change and that they’ll happily jump on board.
  2. Most people are quite reasonable and rational but they need time to understand and assess the situation before buying into a new way of doing things.

  3. You must make them aware of the need for the change and provide lots of information...

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