Position: Junior Community Specialist
Location: Huntsville, TX
What You Will Do
The Junior Community Specialist at Next Wave Connect will assist the Services Team in all aspects of Partner business. Jr. Community Specialist's will play a valuable role in Membership Management, Startup Management, Service Delivery, or other Partner related activities as needed.
- Serve as a liaison to project stakeholders and appropriately align NWC resources.
Define and model the business processes necessary to meet Partner needs in alignment with process standards, documenting business controls, performance measures, and business requirements.
Take a proactive approach to account and relationship management with the goal of providing superior customer experience.
Understand the impact a project or process improvement effort will have and makes appropriate updates, defines new processes, and communicates changes across the organization.
Gather stakeholders, identify improvement opportunities, and model and analyze data to facilitate project and process improvement efforts.
Communicate effectively with stakeholders from all levels and functions of the organization to influence process improvement efforts and project completion.
Collect and analyze data in order to define challenges, establish facts, draw valid conclusions, and make recommendations for improvement.
Plan and track project timelines, manages project risks, and is responsible for project milestones and deliverables.
Analyze business workflows and translate business needs into technical requirements.
Liaise with our sales, development, and creative teams to execute campaigns.
Bachelor’s degree in information technology, business, healthcare or related field.
Ability to research, recommend, and apply new solutions as they emerge.
Excellent communication skills, both verbal and written.
Can effectively handle multiple projects in a fast-paced, changing environment.
Self-starter with a strong work ethic, attention to detail, and superior problem solving skills.
Ability to thrive in a collaborative, cross-functional environment.
Proven experience managing multiple and competing priorities.
Benefits: Consistent with our belief that our employees are our most valuable resource, Next Wave Connect offers a competitive benefits package, including a comprehensive health plan and additional attractive benefits.
An Affirmative Action and Equal Opportunity Employer. EOE AA M/F/Vet/Disability.